Task
Customer Support
Efficiently responds to and addresses customer inquiries, concerns, and issues via phone, email, or chat, ensuring a high level of customer satisfaction and support. The assistant maintains a deep understanding of the company’s products or services
Task
Handling CRM tools
Skillfully manages and optimizes the use of CRM tools, ensuring the effective tracking and nurturing of client relationships. Involves accurately inputting and updating client information, monitoring interactions, and maintaining comprehensive records.
Task
Content creation & Strategy Support
Strategically supports the development and execution of content strategies, ensuring the creation and distribution of valuable, relevant, and consistent content that attracts and retains a clearly-defined audience.
Task
GMB Management
Oversees and maintains the GMB listings, tracks customer reviews and queries, and ensures accurate and up-to-date business information, contributing to effective online reputation management.
Task
Office administration
Manages the invoicing process, completes booking forms, initiates supply orders, coordinates meetings and appointments across team members’ calendars, oversees the electronic filing system for the business, and arranges travel plans.
Task
Cross-channel posting
The Cross-Channel Posting Specialist manages, schedules, and coordinates content across various social media platforms, ensuring cohesive online presence and effective audience engagement.